The review shows that not only is Pilot a powerful support tool, but it can be used by anyone that finds themselves in the situation of helping someone remotely. Instead of multiple phone calls and the frustration of misunderstood directions, a complete novice was able to accomplish the job in a matter of minutes.
#TEAMVIEWER PILOT INSTALL#
In his YouTube video review, “The best life hack app!,” Rettinger shares what happened when he used TeamViewer Pilot in a use case we’ve all had at one time or another: helping someone install complicated equipment remotely, in this case a new thermostat for his office. So, when he reviewed TeamViewer Pilot and called it “AR magic and wizardry” and “the best life hack,” it showed that Pilot is a tool for everyone. With more than 2.5 million followers on YouTube, his channel is geared toward those people who find themselves the unofficial tech support of their family and friends. Instead, thanks to the TeamViewer Pilot App downloaded on the customer’s smartphone, the technician can simply evaluate the problem remotely and provide assistance.įurther information for TeamViewer Pilot can be found here.Jon Rettinger makes videos about tech for the home and family. Take the case of problems arising during the installation of a new router – a telecommunications technician does not have to drive to the customer’s house as a first step. This will create new areas of usage in business-to-customer support and customer service. This also means that sales representatives can count on the support of experienced colleagues from headquarters and companies can deploy their personnel with specialized knowledge more efficiently. For example, if an onsite technician has problems finding the source of an error or hardware defect on a manufacturing production machine, a remote expert can see what the technician sees and support the problem-search via AR, just by marking specific areas and communicating via text in spite of the noise from machines running in the background.
#TEAMVIEWER PILOT HOW TO#
Users can easily get to know how to use TeamViewer Pilot text annotations, and all other features, by watching in-app tutorials.Ĭompanies also benefit from AR-enabled remote support.
With TeamViewer Pilot it is possible to connect to the camera image of a mobile device and get its image transmitted to a computer in. This is especially useful for example, when speech becomes difficult to understand due to a noisy environment. TeamViewer’s Augmented Reality solution (TeamViewer Pilot) enables you to fix issues on-site by remotely assisting on-site staff or clients through troubleshooting, problem resolution, product setup, and more. With the latest version of TeamViewer Pilot, subject matter experts can insert text annotations to now incorporate written information, in addition to the “marking” features previously available.
This helps to alleviate any misunderstanding and speeds up problem resolution. To communicate instructions or assistance more easily and precisely, both session participants can mark areas on the screen with arrows or freehand drawings or freeze the image, for example to highlight a specific detail.
When a remote session is kicked off, the images captured by the smartphone are the same image that the helper sees on his device, no matter where either is located. A video and voice connection will be established and the image of the targeted object from the smartphone camera will be transmitted to an expert’s computer via real-time video streaming.
#TEAMVIEWER PILOT PC#
The areas of implementation are diverse and multi-faceted, with scenarios ranging from troubleshooting PC problems, assistance with automotive issues or household repairs to maintenance assignments for manufacturing facilities in remote or international locations.Īnd this is how it works: Users simply download the TeamViewer Pilot app either from Google Play Store or Apple App Store, and after authenticating and access is granted, they can simply connect to the remote device. Thanks to the TeamViewer Pilot app, users can support family and friends remotely and even make use of remote support powered by AR within the corporate environment. Goppingen, Aug– TeamViewer®, a global leader in secure remote connectivity solutions, offers with TeamViewer Pilot a fast, uncomplicated solution for remote support – based on Augmented Reality (AR). The latest version of the TeamViewer Pilot app now allows text integration, in addition to arrow and freehand drawing annotations. TeamViewer Pilot: Remote Support via Augmented Reality for Everyone TeamViewer Pilot enables private individuals as well as companies to conduct remote support sessions via Augmented Reality.
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